Getting Started

What a provider network is
Roles, boundaries, and who can invite whom
Your dashboard and setup checklist
Finish account setup
Account and billing
Network overview and operating hours
Patient payment processor
Providers, admins, and delegates
What each provider must complete
Branding
Forms and consents
Protocols
Formulary mappings
Labs and lab requirements
Integrations and pharmacy
ScriptSure e-prescribing
Operations and charting rules
Artificial intelligence
Link and onboard a client
End-to-end test and go live

Your daily routine
Async visits queue
Complete a visit — the charting modal
Sync visits
Manage your schedule
Prescriptions
Orders
Messages
Patients

Network Management

Provider profile and readiness
Client record — assignments, protocols, pricing
Notifications
Knowledge base
Reports

Settings and Support

Settings — Messaging
Settings — Security
Settings — Developers
Support

GEN Health LLC

Mailing Address: 30 N Gould St #63401

Sheridan, WY 82801, USA

support@gen-health.app

© 2026 GEN Health LLC. All rights reserved.

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Settings and Support

The remaining settings tabs and how to raise a ticket.

Settings — MessagingDecide which conversations your linked clients may start with the network, which roles they can reach, and keep reusable patient messages here.
Settings — SecurityTwo controls that apply to everyone who signs in under your provider network: multi-factor authentication and timed logout.
Settings — DevelopersSend signed network events — visits, providers, clients, prescriptions — to an HTTPS endpoint you control, and watch every delivery attempt.
SupportRaise a ticket with GEN Health or OnlyScripts, track it to Complete, and answer the queue your linked clients send you.